Skip to main content
The MOA and Co. fruit and veg market is 7-12pm Friday through to Sunday.

Refund policy

If you are dissatisfied with any of our Product, we would refund the amount paid for the Product(s) in your most recent delivery (if you received a discount, then the amount we will refund is the discounted price) if you provide notice to us as described below.

Refund requests must be made directly to us at hello@moacoffeeco.com.au within 30 days of the date of shipment by MOA Coffee Co. If we ask you to do so, you must return the Product(s) in accordance with the instructions which we give you. We are not liable for Products that you return to us that are damaged or lost in transit to MOA Coffee Co, so we advise you to return your Product(s) using a tracked delivery method.

Promptly following MOA Coffee Co.’s receipt of your request (typically within five (5) business days), or, if applicable, promptly following return of your Product(s), MOA Coffee Co will credit the amount paid for the returned Product(s) (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the Payment Method you used to make the original purchase. Notwithstanding the foregoing, MOA Coffee Co does not control when a specific Payment Method company processes a chargeback transaction. You are responsible for contacting your Payment Method company if you have questions about the status of the chargeback.

We will not provide a refund for a request that is received by MOA Coffee Co. more than 30 days after the date of original shipment. We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use.

Our goods come with guarantees that cannot be excluded under certain laws. The benefits and limitations set out above are in addition to all other rights and remedies that you have under applicable law and do not limit, exclude, or restrict your rights which cannot be limited, excluded or restricted under applicable law, including the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth).